Guest FAQ

Our check in is at 4pm. 

Our standard check out is at 10am. 

Some properties offer 11am check out for an additional fee.

Sadly we are unable to store luggage before check in/after check-out. 

We understand plans can change.

• We will issue you with a full refund as long as the booking is cancelled 30 days before the check in. 
• Alternately a full refund is due if the cancellation is within 48 hours of booking and occurs at least 14 days before check-in.
• If the cancellation occurs between 14 and 30 days before check-in, the Guest will be entitled to a 50% refund for all nights.
• If the cancellation occurs less than 14 days before check-in, the Guest will not be entitled to any refund.

Laik Ltd advises the Guest to obtain personal holiday cancelation insurance (not to be provided by us or the Owner).

• The change of dates must be for the same property, we cannot move bookings between properties.
• The request has to be made at least 1 month prior to the arrival date (otherwise normal cancelation terms will apply).
• We reserve a right to charge an administration charge of £25 (+VAT) for the change on top of any price difference.
• If the new dates selected are cheaper the difference will be refunded to the Guest.

Please check individual property details to find out more about parking. 

Please check individual property listing for more information. 

Some properties are pet friendly others aren’t.

We require a full payment at the time of booking in order to secure the dates. The booking will not be confirmed until the payment had been received.

We trust all of our guests respect and look after our spaces. But sometimes things do get damaged. 

Laik reserves a right to secure £500 from the payment card used on booking. This is a temporary hold and it will be auto refunded to the Guest withing 10 working days of the check out if:

• The property was left clean and tidy, nothing was broken, damaged, or needed replacing.
• No extra people were found to be staying at the property.
• The Guest left the property promptly upon or before the agreed check out time.

Lost property should be reported as soon as possible. Laik Ltd will keep hold of any found items for 10 days. We are happy to post back any lost items. A £10 handling fee plus packaging and postage payable by BACS transfer applies. All items will be posted by Royal Mail Tracked service.